Outsourced IT support relationships for the SMB have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period. While these services are still important to keeping our customer’s employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Our ProCare dashboard provides an easy to understand, 360 degree view of all of your IT services.
See how Virsage WorkPlace helps companies increase productivity, improve security and meet their business objectives.
Virsage WorkPlace Services Include
WorkPlace ProCare
24x7x365 IT support services for your employees, servers and networks with documented service response goals.
Managed Cloud Services
Securing your Cloud services is paramount to protecting your business. Our support team’s focus on security ensures your data is safe from unauthorized parties.
IT Strategy
Ensure that your IT investment is aligning with our current business climate and supporting your objectives.
ProCare IT Dashboard
Built on 20 years of supporting IT for our customers, our proprietary ProCare dashboard provides our customers with a 360 degree view of their IT environment.
Dedicated Account Manager
Our experienced account services team takes pride in getting to know their client’s business goals to ensure they have the right IT services to reach them.
WorkPlace ProCare
Expert support
Our support team takes great pride in helping our customers in getting their issues responded to and resolved quickly.
Security
Protect your data and business applications with the latest security updates and patches from Microsoft and other 3rd party providers.
Business Continuity
Avoid unexpected business disruptions and keep your operations online with our fully-managed BC/DR services.
Proactive Monitoring
Monitor the up time, capacity and performance of your servers and networks to minimize downtime and outages.
IT Dashboard
An easy to understand executive summary that identifies any potential IT risk areas and associated remediation.
Asset Management
Get detailed reporting and management of all your devices and software.