WorkPlace ProCare Services
WorkPlace ProCare is the core component for the IT services we provide to our customers. Cybersecurity is driving the industry today and ProCare was developed to maximize our ability to keep our customers data and networks protected while providing them with world class customer support.
The Need For Change
Outsourced IT support relationships for small and medium businesses have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period. While these services are still important to keeping our customers employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Too often, we have heard from new clients that we are working with that they thought their information was being backed up or that their computers were being updated. While these tasks can and should be automated, they must be checked regularly to verify that they are working as expected. Waiting until your company needs to restore from backup or has fallen victim to a cybersecurity attack is too late.
Find Out How Good IT Support Can Be.
Customer Service and Security
Our goal with WorkPlace ProCare was to create a platform that allows us to engage with our customers in a proactive manner to ensure that we are meeting their business requirements. We have developed a comprehensive set of metrics that span service levels, availability, security and recoverability and are combined in an executive level dashboard. Each ProCare customer reviews the dashboard on a monthly basis with their dedicate Virsage account manager and action plans are created for any identified issues.