WorkPlace ProCare

WorkPlace ProCare Services

WorkPlace ProCare is the core component for the IT services we provide to our customers. Cybersecurity is driving the industry today and ProCare was developed to maximize our ability to keep our customers data and networks protected while providing them with world class customer support.

The Need For Change

Outsourced IT support relationships for small and medium businesses have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period.  While these services are still important to keeping our customers employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Too often, we have heard from new clients that we are working with that they thought their information was being backed up or that their computers were being updated. While these tasks can and should be automated, they must be checked regularly to verify that they are working as expected.  Waiting until your company needs to restore from backup or has fallen victim to a cybersecurity attack is too late.

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Customer Service and Security

Our goal with WorkPlace ProCare was to create a platform that allows us to engage with our customers in a proactive manner to ensure that we are meeting their business requirements. We have developed a comprehensive set of metrics that span service levels, availability, security and recoverability and are combined in an executive level dashboard. Each ProCare customer reviews the dashboard on a monthly basis with their dedicate Virsage account manager and action plans are created for any identified issues.

ProCare Dashboard Metrics

  • IT Ticket Volume with Response and Resolution Times
  • Computer/Server Anti-Virus Coverage
  • Computer/Server Patch Management Status
  • Internet Security
  • Failed Login Attempts
  • Server Monitoring
  • Server Patch Management
"We have worked with Virsage for six years and have been using WorkPlace for well over three years. WorkPlace provides us with state-of-the-art computing solutions without large investments in hardware and software updates. Whether in the office or on the road, WorkPlace gives us reliable access to our desktop in a very secure environment. The team of professionals at Virsage is very solutions-oriented and always provides efficient and timely support to keep us productive. If you're looking at moving to the Cloud, I highly recommend Virsage's WorkPlace."
Sheri C— Controller
"Knowing the fixed cost for my IT system is very useful in budgeting and forecasting costs. I do not have to spend any time working on the system or any maintenance whatsoever. My workers can collaborate on shared files easily and quickly. I can also access my work from home or on my laptop on the go just as easily as I can in my office... I am very pleased with Virsage Solutions and their WorkPlace program."
Thomas M— Vice President
"Our healthcare practice maintains 3 primary care locations around the Denver area. Virsage provides our offices the entire spectrum of IT Support, from phones to computers to HIPAA Compliance and more. We have worked with Virsage for over 8 years and we trust and value their advice and recommendations when it comes to supporting our business needs. We look to Virsage to guide us over time so that we can keep our systems up to date and stay in front of constantly changing technologies. We also need to be very security conscious and Virsage helps us protect our business and our patient information."
Denise D— CMPE Administrator