Managing networks and servers today requires 24x7x365 services to ensure your information and applications are available and protected from the latest cybersecurity threats.
Managed Firewall/Internet Security
Virsage engineers will monitor your firewalls and Internet connections for any malicious or unauthorized activity.
Patch Vulnerability Management
Keeping your servers and applications protected requires a constant update and patching strategy.
24x7x365 Support
Your business does not stop and 5 o’clock and neither do our services. Our team is available and working around the clock to make sure your systems are available.
Backup & Disaster Recovery
Backups and Disaster Recovery plans are a necessity – so are regular tests. Virsage team members manually check and test your backups every day. Becuase backups are that important.
Infrastructure Migration/Management
Virsage engineers work to optimize your servers and networks so that employees can maximize their productivity.
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Helpful information on what to consider when looking for external IT support.
Virsage Help Desk Support Includes:
- On-site and Remote Support Options
- Documented Response Goals
- 24x7x365 Support
- Monthly Help Desk Metrics Report
- Dedicated Account Manager
Things you may be wondering about
Our customers can request help over the phone, via email or using our web portal.
Our customers can expect a response from one of our team members in less than an hour. Urgent issues are typically responded to in less than 15 minutes.
Our operations and engineering team is based out of our office in beautiful Lafayette, Colorado.
Yes. Our team will take the time to learn and document your systems so that your employees don’t have to figure out who to contact for support based on the problem they are having.
Yes. Our WorkPlace ProCare dashboard will provide you with detail metrics regarding ticket volume, response and resolution times.
No. We offer our customers the flexibility of month to month engagements with the idea that we will earn our customer’s business every day.