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Helpdesk Support

Friendly and Expert Helpdesk Services

Our certified team is available 24x7x365 to respond and resolve your issues with documented response and resolution service metrics. Our proprietary on-boarding process, WorkPlace 1-2-3, provides us with all the necessary information to allow us to seamlessly transition from or integrate into your current support environment.

On-site and Remote Options

We know that every one of our customers is unique.  That is why we have built an IT support environment that can be tailored to each of their organizational needs.

Defined Service Goals

Setting the right expectations and delivering on them is a key factor in a successful business partnership.  Our support team’s focus on customer service makes it easy for your employees to get help.

24x7x365 Support

The 8-5 business cycle is a thing of the past.  Make sure your employees have access to IT support regardless of when they need it.

ProCare IT Management Dashboard

Built on 20 years of supporting IT for our customers, our proprietary ProCare dashboard provides our customers with a 360 degree view of their IT environment.

Dedicated Account Manager

Our experienced account services team takes pride in getting to know their clients business goals to ensure they have the right IT services to reach them.

Download our eBook

Helpful information on what to consider when looking for external IT support. 

Virsage Help Desk Support Includes:

  • On-site and Remote Support Options
  • Documented Response Goals
  • 24x7x365 Support
  • Monthly Help Desk Metrics Report
  • Dedicated Account Manager

Things you may be wondering about

Our customers can request help over the phone, via email or using our web portal.

Our customers can expect a response from one of our team members in less than an hour.  Urgent issues are typically responded to in less than 15 minutes.

Our operations and engineering team is based out of our office in beautiful Lafayette, Colorado.

Yes.  Our team will take the time to learn and document your systems so that your employees don’t have to figure out who to contact for support based on the problem they are having.
Yes.  Our WorkPlace ProCare dashboard will provide you with detail metrics regarding ticket volume, response and resolution times.
No. We offer our customers the flexibility of month to month engagements with the idea that we will earn our customer’s business every day.