WorkPlace ProCare Services
WorkPlace ProCare is the core component for the IT services we provide to our customers. Cybersecurity is driving the industry today and ProCare was developed to maximize our ability to keep our customers data and networks protected while providing them with world class customer support.
The Need For Change
Outsourced IT support relationships for small and medium businesses have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period. While these services are still important to keeping our customers employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Too often, we have heard from new clients that we are working with that they thought their information was being backed up or that their computers were being updated. While these tasks can and should be automated, they must be checked regularly to verify that they are working as expected. Waiting until your company needs to restore from backup or has fallen victim to a cybersecurity attack is too late.
Find Out How Good IT Support Can Be.
Customer Service and Security
Our goal with WorkPlace ProCare was to create a platform that allows us to engage with our customers in a proactive manner to ensure that we are meeting their business requirements. We have developed a comprehensive set of metrics that span service levels, availability, security and recoverability and are combined in an executive level dashboard. Each ProCare customer reviews the dashboard on a monthly basis with their dedicate Virsage account manager and action plans are created for any identified issues.
KnowBe4 is the world’s largest integrated Security Awareness Training and Simulated Phishing platform with 24,000+ customers. Based on Kevin’s Mitnick’s 30+ year unique first-hand hacking experience, you now have a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks.
Virsage has partnered with KnowBe4 to provide you with a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks. KnowBe4 is the world’s largest Security Awareness Training and Simulated Phishing platform with over tens of thousands of customers.
We offer three Training Access Levels: I, II, and III, giving you access to our content library of 700+ items based on your subscription level. Unlimited access to all phishing features.
You’ll see reporting for training and phishing campaigns as well as a general overview of your last 5 campaigns. With 60+ built-in reports, you get insights into your entire organization.
With the powerful new Smart Groups feature, you can use each employee’s behavior and user attributes to tailor phishing campaigns, training assignments, remedial learning, and reporting.
Measure the effectiveness of your cybersecurity training program
Enterprise-strength reporting, displays statistics and graphs to show your companies commitment to security and training is paying off!
Why choose Virsage as your KnowBe4 partner?
As a certified KnowBe4 Partner, the Virsage team’s experience will enable your organization to get the most out of your IT Security training platform.
Get your IT Projects Moving
With Virsage's Expert Team
With IT resources becoming harder and harder to find, Virsage provides quality resources to ensure your project is a success. Our team has experience helping companies across a wide-range of desktop, server, networking and application projects.
With new cybersecurity threats emerging every day, don't put your information at risk. Virsage can help you deploy industry-leading security solutions such as multi-factor authentication, encryption and intrusion detection/prevention systems.
Office 365 unlocks the modern ways of working. No matter where you are or what device you're on, you can easily share files and be productive from anywhere. Having migrated thousands of users to Office 365, Virsage can help make your employees more productive.
Rolling out a new operating system, upgrading a line of business application or expanding to a new location can be a big disruption to your business. Virsage can help with our experienced team to provide resources at every stage of the project.