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WorkPlace ProCare
WorkPlace ProCare Services
WorkPlace ProCare is the core component for the IT services we provide to our customers. Cybersecurity is driving the industry today and ProCare was developed to maximize our ability to keep our customers data and networks protected while providing them with world class customer support.
The Need For Change
Outsourced IT support relationships for small and medium businesses have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period. While these services are still important to keeping our customers employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Too often, we have heard from new clients that we are working with that they thought their information was being backed up or that their computers were being updated. While these tasks can and should be automated, they must be checked regularly to verify that they are working as expected. Waiting until your company needs to restore from backup or has fallen victim to a cybersecurity attack is too late.
Find Out How Good IT Support Can Be.
Customer Service and Security
Our goal with WorkPlace ProCare was to create a platform that allows us to engage with our customers in a proactive manner to ensure that we are meeting their business requirements. We have developed a comprehensive set of metrics that span service levels, availability, security and recoverability and are combined in an executive level dashboard. Each ProCare customer reviews the dashboard on a monthly basis with their dedicate Virsage account manager and action plans are created for any identified issues.
ProCare Dashboard Metrics
- IT Ticket Volume with Response and Resolution Times
- Computer/Server Anti-Virus Coverage
- Computer/Server Patch Management Status
- Internet Security
- Failed Login Attempts
- Server Monitoring
- Server Patch Management
"We have worked with Virsage for six years and have been using WorkPlace for well over three years. WorkPlace provides us with state-of-the-art computing solutions without large investments in hardware and software updates. Whether in the office or on the road, WorkPlace gives us reliable access to our desktop in a very secure environment. The team of professionals at Virsage is very solutions-oriented and always provides efficient and timely support to keep us productive. If you're looking at moving to the Cloud, I highly recommend Virsage's WorkPlace."
Sheri C— Controller
"Knowing the fixed cost for my IT system is very useful in budgeting and forecasting costs. I do not have to spend any time working on the system or any maintenance whatsoever. My workers can collaborate on shared files easily and quickly. I can also access my work from home or on my laptop on the go just as easily as I can in my office... I am very pleased with Virsage Solutions and their WorkPlace program."
Thomas M— Vice President
"Our healthcare practice maintains 3 primary care locations around the Denver area. Virsage provides our offices the entire spectrum of IT Support, from phones to computers to HIPAA Compliance and more. We have worked with Virsage for over 8 years and we trust and value their advice and recommendations when it comes to supporting our business needs. We look to Virsage to guide us over time so that we can keep our systems up to date and stay in front of constantly changing technologies. We also need to be very security conscious and Virsage helps us protect our business and our patient information."
Denise D— CMPE Administrator
KnowBe4
KnowBe4 is the world’s largest integrated Security Awareness Training and Simulated Phishing platform with 24,000+ customers. Based on Kevin’s Mitnick’s 30+ year unique first-hand hacking experience, you now have a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks.
Virsage has partnered with KnowBe4 to provide you with a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks. KnowBe4 is the world’s largest Security Awareness Training and Simulated Phishing platform with over tens of thousands of customers.
unlimited use
We offer three Training Access Levels: I, II, and III, giving you access to our content library of 700+ items based on your subscription level. Unlimited access to all phishing features.
reporting
You’ll see reporting for training and phishing campaigns as well as a general overview of your last 5 campaigns. With 60+ built-in reports, you get insights into your entire organization.
smart groups
With the powerful new Smart Groups feature, you can use each employee’s behavior and user attributes to tailor phishing campaigns, training assignments, remedial learning, and reporting.
Don't Let Your Employees Be Your Weakest Link!
Measure the effectiveness of your cybersecurity training program
Enterprise-strength reporting, displays statistics and graphs to show your companies commitment to security and training is paying off!
Why choose Virsage as your KnowBe4 partner?
As a certified KnowBe4 Partner, the Virsage team’s experience will enable your organization to get the most out of your IT Security training platform.
Integrate with your current Active Directory.
Customized training campaigns based on individual user actions.
Customized with various topics and difficulty levels.
Detailed audit reports to support your compliance and security initiatives.
Meraki
Meraki’s Cloud-based management provides centralized visibility and control over Meraki’s wired and wireless networking hardware, without the cost and complexity of wireless controllers or overlay management systems. Integrated with Meraki’s entire product portfolio, Cloud management provides feature-rich, scalable, and intuitive centralized management for networks of any size.
Intrusion Protection
Protects your employees and critical network resources from the latest security threats and vulnerabilities on the Internet.
content filtering
Block undesirable web content across 70+ categories, and leverage Cloud lookups to filter billions of URLs.
malware Protection
Protect your network against malware using the latest threat intelligence, and identify previously unknown malicious files.
Protect Your Network Today
Why choose Virsage as your Duo partner?
As a certified Duo partner, Virsage has migrated and supported thousands of users on the Duo platform. Our team’s experience will hep you get Duo configured quickly and deployed to your organization.
Make sure your move to Duo is a success with our proven process.
The Virsage team has deployed multifactor authentication to thousands of users.
Virsage can integrate Duo with your existing Active Directory and other Cloud-based applications.
Eliminate learning curves by letting our team do the heavy lifting.
IT Projects
Move Forward
Get your IT Projects Moving
With Virsage's Expert Team
With IT resources becoming harder and harder to find, Virsage provides quality resources to ensure your project is a success. Our team has experience helping companies across a wide-range of desktop, server, networking and application projects.
Active Directory
Upgrade or extend your current Active directory.
Virtualization (VDI)
Ensure your VDI environment is providing a great user experience.
Data Migration
Take the worry out of your file or email migration.
IT Strategy
Align the right technologies to support your business objectives.
Exchange
Eliminate downtime and provide a seamless cut over for your employees.
Backups
Ensure your server backups are tested and completing successfully.
Get Your IT Projects On Track
Security
With new cybersecurity threats emerging every day, don't put your information at risk. Virsage can help you deploy industry-leading security solutions such as multi-factor authentication, encryption and intrusion detection/prevention systems.
Collaboration
Office 365 unlocks the modern ways of working. No matter where you are or what device you're on, you can easily share files and be productive from anywhere. Having migrated thousands of users to Office 365, Virsage can help make your employees more productive.
System Upgrades
Rolling out a new operating system, upgrading a line of business application or expanding to a new location can be a big disruption to your business. Virsage can help with our experienced team to provide resources at every stage of the project.