IT Security – A Three Legged Stool

IT Security - A Three Legged Stool

Watching the number and complexity of cybersecurity threats increase over the last few years has changed the landscape of the IT service provider market.  When I got into this industry over 25 years ago, the prevailing strategy for IT security was to turn off the fax machine and lock the door on our way out at the end of the day.  Until recently, security for most small and mid-market companies has historically been a  “nice to have” or “wait until something happens” issue.  As an IT provider we have to shift our focus from a user experience first stand point to a security first perspective.  This has caused more than a few “energetic” conversations with some customers who are still struggling to get their arms around accepting something as simple as multifactor authentication (MFA) – if you don’t know what MFA is you should shoot me a private message ;).

I look at IT Security today as a three legged stool.  An organization needs three separate components to ensure they have a sustainable approach to protecting their infrastructure.  If you only have two of the elements, you fall on your butt.  Too many companies look for a fix it and forget it security solution. 

The First Element: Audit

The Audit is required to give a baseline of your current IT security profile.  This should be done by a third party and not your IT staff or IT provider to eliminate any conflict of interest in the findings and recommendations.

The Second Element: IT Management

IT Management is responsible for the remediation of any issues identified by the audit as well as the on-going process of patch management and vulnerability assessments.  This is the day to day activities that take place to keep systems and network up to date.

The Third Element: Security Monitoring

Security Monitoring is the equivalent of ADT for a business’s IT infrastructure.  If companies are not analyzing and responding to events on their network 24 hours a day, 7 days a week, 365 days a year, a hacker could have access to systems months before they are identified.  Small and mid-sized businesses do not have the resources to do this effectively and should look for a third party provider.

As companies look to the future, they should put IT security at the front of their plans.  Don’t look for a quick fix or easy approach.  Security is a pain – there is no doubt about it.  A security breach today is a much bigger pain that hurts much more than falling off of a stool.

Window 7 End of Support

Windows 7 Support Ends January 2020

Days
Hours
Minutes
Seconds

Ensure that your computers continue to receive security patches from Microsoft by upgrading to Windows 10. After January 14, 2020, Microsoft will no longer provide security updates or support PCs running Windows 7.  

Simplify Your Upgrade with Microsoft 365

Virsage can help make the process smoother with Microsoft 365 for Business. Microsoft 365 combines Office 365 (Word, Excel, Outlook, etc) with Windows 10 Enterprise to provide all of your core Microsoft licensing in a monthly subscription. Microsoft 365 can eliminate the need to purchase expensive hardware or licensing while improving your organizations security and productivity.  

Upgrading all of your computers to Windows 10 can be a daunting project. The Virsage team can help by conducting a detailed discovery of your current environment, identifying any potential obstacles and creating a plan that meets your schedule and budget requirements. Our engineering team’s experience working with both Microsoft and 3rd party tools provides our customers with the assurance of a successful project.

Don't leave your computers unprotected

Contact us to get started

Citrix Login

Click your company’s assigned red or green WorkPlace logo to access your hosted Citrix desktop.

IT Compliance

Stay Compliant With Virsage's Expert Team

Regulatory compliance requirements such as HIPAA, PCI, SOX or ITAR can be a major burden on your organization. Our team is ready to assist with creating policies, processes and reporting to ensure that your audit process is smooth, predictable, and most of all a success.

HIPAA/HITECH

Simplify your HIPAA/HITECH compliance with Cloud-based applications.

NIST 800-171

Protect your controlled information with a managed security operations center (SOC).

ITAR

Prevent unauthorized access with encrypted file sharing.

PCI

Secure card holder data with multifactor authentication.

Support Your Compliance Initiatives

Virsage can integrate services into your current environment to simplify your security footprint and compliance efforts.

Compliance Services

Multi-factor Authentication

Protect your systems from unauthorized access.

Patch Management

Ensure your computers are up-to-date with the latest security patches.

Office 365 Security

Configure your Office 365 environment to support your security policies.

IT Security Policies

Use our templates or have our team review your current IT security policies.

Audit Remediation

The Virsage team can help identify and resolve any action items from your IT audit.

Single Sign-On (SSO)

Simplify your security and user experience with Active Directory Federated Services (ADFS).

Don't Make Your Security Projects Wait

WorkPlace ProCare

WorkPlace ProCare Services

WorkPlace ProCare is the core component for the IT services we provide to our customers. Cybersecurity is driving the industry today and ProCare was developed to maximize our ability to keep our customers data and networks protected while providing them with world class customer support.

The Need For Change

Outsourced IT support relationships for small and medium businesses have long been based on the visible front line help desk support type of services. Metrics for these services are typically the number of support tickets, response and resolution times for a given period.  While these services are still important to keeping our customers employees productive, additional metrics must be reviewed on a regular basis to ensure that deployed services are providing the expected level of protection. Too often, we have heard from new clients that we are working with that they thought their information was being backed up or that their computers were being updated. While these tasks can and should be automated, they must be checked regularly to verify that they are working as expected.  Waiting until your company needs to restore from backup or has fallen victim to a cybersecurity attack is too late.

Find Out How Good IT Support Can Be.

Customer Service and Security

Our goal with WorkPlace ProCare was to create a platform that allows us to engage with our customers in a proactive manner to ensure that we are meeting their business requirements. We have developed a comprehensive set of metrics that span service levels, availability, security and recoverability and are combined in an executive level dashboard. Each ProCare customer reviews the dashboard on a monthly basis with their dedicate Virsage account manager and action plans are created for any identified issues.

ProCare Dashboard Metrics

  • IT Ticket Volume with Response and Resolution Times
  • Computer/Server Anti-Virus Coverage
  • Computer/Server Patch Management Status
  • Internet Security
  • Failed Login Attempts
  • Server Monitoring
  • Server Patch Management

"We have worked with Virsage for six years and have been using WorkPlace for well over three years. WorkPlace provides us with state-of-the-art computing solutions without large investments in hardware and software updates. Whether in the office or on the road, WorkPlace gives us reliable access to our desktop in a very secure environment. The team of professionals at Virsage is very solutions-oriented and always provides efficient and timely support to keep us productive. If you're looking at moving to the Cloud, I highly recommend Virsage's WorkPlace."

Sheri CController

"Knowing the fixed cost for my IT system is very useful in budgeting and forecasting costs. I do not have to spend any time working on the system or any maintenance whatsoever. My workers can collaborate on shared files easily and quickly. I can also access my work from home or on my laptop on the go just as easily as I can in my office... I am very pleased with Virsage Solutions and their WorkPlace program."

Thomas MVice President

"Our healthcare practice maintains 3 primary care locations around the Denver area. Virsage provides our offices the entire spectrum of IT Support, from phones to computers to HIPAA Compliance and more. We have worked with Virsage for over 8 years and we trust and value their advice and recommendations when it comes to supporting our business needs. We look to Virsage to guide us over time so that we can keep our systems up to date and stay in front of constantly changing technologies. We also need to be very security conscious and Virsage helps us protect our business and our patient information."

Denise DCMPE Administrator

KnowBe4

KnowBe4 is the world’s largest integrated Security Awareness Training and Simulated Phishing platform with 24,000+ customers. Based on Kevin’s Mitnick’s 30+ year unique first-hand hacking experience, you now have a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks.

Virsage has partnered with KnowBe4 to provide you with a platform to better manage the urgent IT security problems of social engineering, spear phishing and ransomware attacks. KnowBe4 is the world’s largest Security Awareness Training and Simulated Phishing platform with over tens of thousands of customers.

unlimited use

We offer three Training Access Levels: I, II, and III, giving you access to our content library of 700+ items based on your subscription level. Unlimited access to all phishing features. 

reporting

You’ll see reporting for training and phishing campaigns as well as a general overview of your last 5 campaigns. With 60+ built-in reports, you get insights into your entire organization.

smart groups

With the powerful new Smart Groups feature, you can use each employee’s behavior and user attributes to tailor phishing campaigns, training assignments, remedial learning, and reporting.

Don't Let Your Employees Be Your Weakest Link!

Measure the effectiveness of your cybersecurity training program

Enterprise-strength reporting, displays statistics and graphs to show your companies commitment to security and training is paying off!

Why choose Virsage as your KnowBe4 partner?

As a certified KnowBe4 Partner, the Virsage team’s experience will enable your organization to get the most out of your IT Security training platform.

Integrate with your current Active Directory.

Customized training campaigns based on individual user actions.

Customized with various topics and difficulty levels.

Detailed audit reports to support your compliance and security initiatives.

Meraki

Meraki’s Cloud-based management provides centralized visibility and control over Meraki’s wired and wireless networking hardware, without the cost and complexity of wireless controllers or overlay management systems. Integrated with Meraki’s entire product portfolio, Cloud management provides feature-rich, scalable, and intuitive centralized management for networks of any size.

Intrusion Protection

Protects your employees and critical network resources from the latest security threats and vulnerabilities on the Internet.

content filtering

Block undesirable web content across 70+ categories, and leverage Cloud lookups to filter billions of URLs.

malware Protection

Protect your network against malware using the latest threat intelligence, and identify previously unknown malicious files.

Protect Your Network Today

Why choose Virsage as your Duo partner?

As a certified Duo partner, Virsage has migrated and supported thousands of users on the Duo platform. Our team’s experience will hep you get Duo configured quickly and deployed to your organization.

Make sure your move to Duo is a success with our proven process.

The Virsage team has deployed multifactor authentication to thousands of users.

Virsage can integrate Duo with your existing Active Directory and other Cloud-based applications.

Eliminate learning curves by letting our team do the heavy lifting.

IT Projects

Get Your IT Projects Moving With Virsage's Expert Team

With IT resources becoming harder and harder to find, Virsage provides quality resources to ensure your project is a success. Our team has experience helping companies across a wide-range of desktop, server, networking and application projects. 

Virsage Can Help With

Active Directory

Upgrade or extend your current Active directory.

Virtualization (VDI)

Ensure your VDI environment is providing a great user experience.

Data Migration

Take the worry out of your file or email migration.

IT Strategy

Align the right technologies to support your business objectives.

Exchange

Eliminate downtime and provide a seamless cut over for your employees.

Backups

Ensure your server backups are tested and completing successfully.

Get Your IT Projects On Track

Security

With new cybersecurity threats emerging every day, don't put your information at risk. Virsage can help you deploy industry-leading security solutions such as multi-factor authentication, encryption and intrusion detection/prevention systems.

Collaboration

Office 365 unlocks the modern ways of working. No matter where you are or what device you're on, you can easily share files and be productive from anywhere. Having migrated thousands of users to Office 365, Virsage can help make your employees more productive.

System Upgrades

Rolling out a new operating system, upgrading a line of business application or expanding to a new location can be a big disruption to your business. Virsage can help with our experienced team to provide resources at every stage of the project.

Duo

Verify the identity of all users with strong two-factor authentication – before granting access to corporate applications to protect against phishing and other access threats. DUO’s wide variety of authentication methods enable every user to securely and quickly log in. DUO Push, sent by our DUO Mobile authentication app, allows users to approve push notifications to verify their identity.

Easy to Use

Increase user adoption with Duo Push. Employees can quickly verify access with a swipe of their finger.

Multiple options

Employees can select the authentication method that works best for them – Push, SMS, voice call or key fob.

Deploy Quickly

Quickly synchronize thousands of users from existing directories like Active Directory and Azure AD, or import users from a CSV file.

Secure Your Data Today

Easy To Manage

Self Service Portal

  • Users can add/change their devices

Always Up-to-Date

  • Devices receive latest updates
Why choose Virsage as your Duo partner?

As a certified Duo partner, Virsage has migrated and supported thousands of users on the Duo platform. Our team’s experience will help you get Duo configured quickly and deployed to your organization.

Avoid unexpected deployment issues with Virsage’s experienced project services team.

Ensure that Office 365 is configured to support your
organization’s IT policies.

Integrate Duo with your existing Active Directory and other Cloud-based applications.

Utilize Office 365 security and compliance settings to support your compliance efforts.