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Business Continuity & Disaster Recovery

Friendly and Expert Helpdesk Services

Our certified team is available 24x7x365 to respond and resolve your issues with documented response and resolution service metrics. Our proprietary on-boarding process, WorkPlace 1-2-3, provides us with all the necessary information to allow us to seamlessly transition from or integrate into your current support environment.

Team Structure

Key Focus: Developing a clear decision-making hierarchy. Knowing who is responsible for making decisions is critical for everyone.

Business Continuity Planning

Key Focus: Identifying potential disruptions that can affect your locations
Across your entire supply chain, determine operations that are most
essential, who will perform them, and how work will be redirected.

24x7x365 Support

The 8-5 business cycle is a thing of the past.  Make sure your employees have access to IT support regardless of when they need it.

Employee Safety

Key Focus: Keeping your people safe
Your employees are your most important asset, so any plan you create
should prioritize their health and well-being above all else.

Plan Testing

Key Focus: Ensuring your plan works and stays relevant over time
Through ongoing testing, you can avoid having to make ad-hoc or
improvised decisions in the midst of a crisis.

Download our Business Continuity infographic

An effective plan goes further than system availability. Download this infographic and learn why your business continuity strategy must encompass both organizational measures and technologies so that you can be prepared for anything.

Things you may be wondering about

Our customers can request help over the phone, via email or using our web portal.

Our customers can expect a response from one of our team members in less than an hour.  Urgent issues are typically responded to in less than 15 minutes.

Our operations and engineering team is based out of our office in beautiful Lafayette, Colorado.

Yes.  Our team will take the time to learn and document your systems so that your employees don’t have to figure out who to contact for support based on the problem they are having.
Yes.  Our WorkPlace ProCare dashboard will provide you with detail metrics regarding ticket volume, response and resolution times.
No. We offer our customers the flexibility of month to month engagements with the idea that we will earn our customer’s business every day.