The Top Ten features and benefits that make Cloud Business Phone systems more agile.
2020 forced businesses around the globe to work remotely. Everyday employees were joining via video, chat, text, and traditional phone calls on multiple apps and platforms. One day companies realized that their employees were spending too much time going from app to app. Because of that productivity decreased and cause more stress. Because of that customer satisfaction hit an all time low. Until finally business executives realized all the functionality of their video, chat, contact center, SMS/MMS, phone calls and even document sharing could be hosted in an app they already owned. Microsoft Teams can not only be used for meetings, but we can also integrate it into your phone systems as well as a contact center solution for a better customer experience.
Not everyone is interested in picking up the phone. Some employees prefer text or live chat. Some still would prefer to use email and today video calls are at an all-time high. When you integrate your phone system with teams it allows for you to connect your employees and customers in new ways of doing business face-to-face. Integrated systems allow you to use the app to send and receive business and MMS text messages. Live chat lets you answer customer questions quickly and easily. Conference calling lets you host calls with multiple participants at one time. Call forwarding, CRM Integration, voicemail transcription, call recording, the ability to integrate the system with hundreds of apps in addition to Teams – and the list goes on. Traditional phone systems just do not come close in comparison.
As the demand for moving to a cloud-based system like Teams grows at a fanatical pace due to low upfront cost and ongoing cost of a cloud business phone system, organizations around the globe are discovering that they can save big on local calls, international calls and operationalize cost by switching to a cloud-based system.
But cost is the tip of the iceberg when it comes to the benefits of switching. Thanks to the range of features, businesses that switch to a cloud PBX business phone system do not only pay less for their communications – but those very communications are also enhanced for a more productive experience for both the employee and the customers they are engaging with.
With greater flexibility, reduced costs, a wide range of tools and features, and improved performance to consider, the benefits of cloud PBX business phone systems can no longer be ignored.
Here is a list of features and benefits on how cloud business phone systems can make your business more agile.
- Conference calling
- Free up funds
- Find Me/Follow Me
- Reallocate resources
- Remote work
- Simplified management of phone calls and messages