Technical SupportEmail contact:
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Phone contact: 866.929.8092, option 2 The primary means of contacting support is via email. Email requests will be responded to during normal business hours, Monday through Friday, 8am to 5pm. Phone support is also available during business hours. After-hours phone support is available for at an hourly rate. Hourly Support Issues that are external to the support of and
connection to the WorkPlace environment are subject to an hourly
support fee of $150 per hour. This includes items like computer
rebuilds, virus removal, or hardware failures of local computers. All
hourly issues are manually reviewed by account representatives to ensure
accuracy before being invoiced and any issues resolved in less than 15
minutes are not billed as they are considered part of our complimentary
best-effort support that we provide for out of scope issues. Maintenance Windows Most maintenance occurs behind the scenes
and has little or no direct impact on our customers. We try to schedule
all maintenance activities to occur outside of normal business hours
and therefore our standard maintenance windows are: - Monday through Friday after 11pm and before 6am.
- Saturday and Sunday after 8pm and before 6am.
Knowledge BaseAnswers to common questions, system setup, and issues can be found by searching or browsing through our knowledge base located in the support links on the right menu of this page. Client & Email Setup Instructions How-To Guides for using WorkPlace Client Troubleshooting and Error Message
WorkPlace Web Logins
DownloadsYou can download the latest WorkPlace and Data Protect Backup clients and manuals from our downloads page.
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