Open Position: Tier-2 IT Engineer
Virsage Solutions is growing and we are looking for an outgoing, smart and reliable person to join our technical team as an Engineer. Virsage is a leading IT and Desktop as a Service (DaaS) provider headquartered in Lafayette, CO. Virsage provides our employees with a positive environment that allows them to develop their professional skills while providing balance for their personal lives. Our employees benefit from getting exposure to a vast array of IT environments in areas such as health care, manufacturing, hospitality, and finance.
This position as an Engineer would be responsible for acting as escalation support for the Virsage help desk Support Team. Project work for our existing customers. Server and infrastructure maintenance/upgrades.
We are a technical company that is looking for employees that love technology and working with people. The ideal candidate will thrive in an environment where they have responsibility for:
- Assisting our customers with issues and questions
- Assisting Senior team members on IT projects
- Learning new technologies
- Achieving technical certifications
- Displaying empathy and genuinely caring for our customers and their needs.
- Doing it all with a positive attitude
Virsage provides 15 days of PTO per year, 401(k) with a corporate 3% contribution after one year, employee health care and short/long term disability insurance.
Desired Skills & Experience
Virsage provides a work environment that keeps the work day interesting and stimulating. The ideal candidate for this position will have 3-5 years of experience troubleshooting desktops and servers, excellent customer service skills and a desire to increase their knowledge of computer networks and business solutions. We are looking for someone with experience in the following technologies:
- Microsoft Windows 7/8/10
- Microsoft Windows Server
- Office 365
- Citrix Technologies
- Microsoft or Citrix Certifications a plus
The successful candidate must have a demonstrated knowledge of the following areas:
- TCP/IP Troubleshooting
- Active Directory
- Networking troubleshooting/configuration
- System backup and monitoring
- Exchange Administration
- Office 365 Support
- Desktop and Device Support
- Application Troubleshooting
- Server Administration and configuration
- Documentation creation
Some travel may be required and off-hours work will be necessary. This full time position requires a person that possesses the following personal skills:
- Customer focused
- Well organized
- Able to multi-task
- Excellent problem solving skills
- Team player
- Great communication skills
- Appropriate prioritization of tasks
- Ability to manage time in order to meet deadlines
Virsage Solutions provides traditional and cloud-based Information Technology services to businesses. Virsage was founded in 1999 and is committed to creating a new type of IT organization that delivers exceptional customer service levels at a cost effective price. In 2008, Virsage launched our Desktop as a Service (DaaS) offering, Virsage WorkPlace, as a result of extensive research and development that was based on our traditional IT service experience. Virsage WorkPlace provides businesses with an easy to manage, subscription based IT service that provides all of the server and desktop infrastructure over any Internet connection. Visit www.NeverBuyAnotherServer.com for more information.
Please submit your resume to email@example.com